Solving Shockwave Problems

UPDATE: Adobe has (finally) made the bugfixes to Shockwave 11.5, so we now currently recommend that you update your Shockwave plugin to the LATEST version (11.5.9) on Adobe's Install Shockwave Page.

To see which version of Shockwave you are currently using, visit this page on Adobe's site.

Windows

Either Shockwave <=11.0.3 (available below) or >=11.5.6r606 (available at Adobe) is recommended in Firefox or Internet Explorer. Do not use any version of 11.5 before 11.5.6r606 on Windows.

Mac OS X

Shockwave version <=11.0.3 (available below) is recommended in Safari. or >=11.5.9 (available at Adobe) is recommended in Firefox, Safari or Chrome. Do not use any version of 11.5 before 11.5.9 on Mac.

Recommended Procedure for Installing Shockwave 11.0.3

1. Uninstall Shockwave. If you have the uninstaller that came with the install download use that. If you don't have an uninstaller, try Getting one here
2. Reboot
3. Download the full installer for Shockwave 11.0.3
• Windows
• Mac OS X
4. You should then be prompted to restart your browser, after which point try the game again.

See Also...

Still have questions? see this forum thread